BUS212 Organizational Behavior Princess Nora bint Abdulrahman University

BUS212 Organizational Behavior Princess Nora bint Abdulrahman University

Organizational Behavior, 15e (Robbins/Judge)
Chapter 1 What Is Organizational Behavior?
1) ________ are defined as people who oversee the activities of others and who are responsible for
attaining goals in organizations.
A) Assistants
B) Managers
C) Secretaries
D) Interns
E) Apprentices
Explanation: B) Managers are defined as people who oversee the activities of others and who are
responsible for attaining goals in organizations. They make decisions, allocate resources, and get work
done by other people.
Page Ref: 5, 6
LO: 2
Difficulty: Easy
Quest. Category: Concept
Learning Outcome: Discuss the factors influencing individual decision making in organizations
2) Sally Mitchell works as a manager at an environmental organization. She is currently working on a
global warming project and decides what tasks related to creating awareness about the issue need to be
done. In addition, she is also deciding which members of her team will work on engaging with the
public and which will work on lobbying with the government. She is also assigning people as team
members to ensure that tasks are undertaken on time. Which of the following categories of functions is
Mitchell undertaking?
A) planning
B) organizing
C) scrutinizing
D) controlling
E) envisioning
Explanation: B) Managers are responsible for designing an organization’s structure. This function is
called organizing. It includes determining what tasks are to be done, who is to do them, how the tasks
are to be grouped, who reports to whom, and where decisions are to be made.
Page Ref: 6
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Downloaded by Homework Score ([email protected])
lOMoARcPSD|59606183) Johanna Reid, a campaign manager at a child rights organization, recently started working on an
illiteracy project. During the project, she needs to motivate team members to attain their project
milestones and direct them through different phases of the project. Which of the following kinds of
functions will these tasks be covered under?
A) planning
B) organizing
C) scrutinizing
D) evaluating
E) leading
Explanation: E) The leading function of managers involves motivating employees, directing their
activities, selecting the most effective communication channels, or resolving conflicts among members.
Page Ref: 6
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
Learning Outcome: Discuss the factors influencing individual decision making in organizations
4) Lesley Torres is a project manager for the campaign “Action against Deforestation in Indonesia”. She
recently faced a glitch when the campaign could not be launched publicly according to schedule. Torres
monitored the schedule to find the cause of the delay, before speeding up the implementation process by
allocating more members for the implementation phase. By doing this, which of the following functions
is she performing?
A) controlling
B) planning
C) formulating
D) leading
E) organizing
Explanation: A) To ensure things are going as they should, management must monitor the
organization’s performance and compare it with previously set goals. If there are any significant
deviations, it is management’s job to get the organization back on track. Tasks which involve
monitoring, comparing, and potential correcting are part of the controlling function.
Page Ref: 6
LO: 2
AACSB: Analytic Skills
Difficulty: Hard
Quest. Category: Application
Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall
Downloaded by Homework Score ([email protected])
lOMoARcPSD|59606185) Which of the following functions do managers undertake as part of planning functions?
A) defining an organization’s goals
B) implementing strategies for achieving goals
C) executing plans to integrate activities
D) accomplishing goals of a project
E) employing strategies to coordinate tasks
Explanation: A) The planning function encompasses defining an organization’s goals, establishing an
overall strategy for achieving those goals, and developing a comprehensive set of plans to integrate and
coordinate activities.
Page Ref: 6
LO: 2
Difficulty: Easy
Quest. Category: Concept
6) According to Henry Mintzberg, a factory supervisor giving a group of high school students a tour of
the plant may be termed as a ________.
A) leader
B) figurehead
C) resource allocator
D) negotiator
E) disturbance handler
Explanation: B) According to Henry Mintzberg, a figurehead is a symbolic head who is required to
perform a number of routine duties of a legal or social nature.
Page Ref: 6, 7
LO: 2
Difficulty: Easy
Quest. Category: Concept
7) Ellen Ortiz works as a sales manager at a telecom firm. The company has recently launched a new
product in the market. Her work in the next few weeks involves sharing knowledge about the product
with her team members. She will also need to inspire them to reach their sales targets, and clarify any
doubts about the new product. Which of the following roles is Ortiz playing?
A) leader
B) liaison
C) disseminator
D) spokesperson
E) negotiator
Explanation: A) A leadership role comprises hiring, training, motivating, and disciplining employees.
Page Ref: 6, 7
LO: 2
AACSB: Analytic Skills
Difficulty: Moderate
Quest. Category: Application
Learning Outcome: Summarize the major theories of and approaches to leadership