OPM 101 Operations Management California State University Sacramento

California State University Sacramento

OPM 101 Operations Management California State University Sacramento

The Transformation Process
o What are the inputs required for urgent care clinics to operate?
 Sick people
 Office/ medical supplies
 Admin staffs
 Doctors
 Nurses
 Equipment
 Facility
 Custodians
o What does this mean?
 We are transforming sick people into healthy people
 Part of this we are prescribing medications for sick people
o a lot of micro process
 ex: tests
 billing patients and insurance company
 what kind of information do you collect
 electronic medical records
 inventory management
o What are the outputs?
 Someone going home and getting well/becoming healthy again
 8 operations management activities
o Inventory management
o Process design
o Capacity management
o Employee scheduling
o Equipment maintenance
o Facility layout
o Quality management
o Supply and distribution management
 Class discussion example:
o Zoo
o Amusement park
o Getting a bachelor’s degree
 Input=
 money,
 time,
 high school graduates,
 staff, students,
 facilities,
 supplies,
 transportation,
 managing parking,
 getting classes

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